This privacy policy sets out how Jane Alcock Counselling uses and protects any information that you provide when you use this website. I am committed to ensuring that your privacy is protected and assure you that any personal data will only be used in accordance with this privacy policy.

I may change this policy as required when updating this page and you may wish to check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2020.

The type of information I may collect about you

I currently collect and process the following information only if you choose to submit it through a form on my website:

• Name and title

• Contact information, including email address and phone number

• Reason for making contact or other information relevant to seeking counselling

Why I collect this personal information and how I will use it

Most of the personal information I process is provided to me directly by you to help me to understand your needs and provide you with a better service. I may use the information for:

• internal record keeping

• to improve my services

• to customise the website

Controlling your personal information

I will not share your personal information with any third parties unless I have your permission or have a legal obligation to do so.

Your data protection rights and access to your personal information

Under data protection law, you have the right to request copies of the personal information that I hold about you. If you would like a copy of some or all of your personal information, please let me know. If you believe any information that I am holding about you is inaccurate or incomplete, you have the right to ask me to rectify it or complete it. If you make such a request, I have one month to respond to you.

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information I collect online.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I have no control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and they are not governed by this privacy statement.

If you have questions or concerns

If you have any concerns about my privacy policy and/or use of your personal information, I am happy to chat them through with you. You can contact me by email: info@janealcockcounselling.co.uk

Your rights

I try to be as open as I can be in terms of giving people access to their personal information. You can read about these rights at ico.org.uk/your-data-matters. If you have any complaint about how I handle your personal data, please let me know. I would welcome any suggestions for improving my data protection procedures. If you want to make a formal complaint about the way I have processed and/or used your personal information you can contact the ICO. For more information go to ico.org.uk/make-a-complaint. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk